Does lbaje share my mobile number with anyone?

No. lbaje never sells or shares your mobile number with any third party. It is used solely for account verification, sending OTPs, and important service-related notifications.

Will all my data be deleted if I close my account?

Most data is deleted once an account closure request is processed. However, transaction records and KYC documents must be retained for a set period (typically 5 years) due to legal obligations. After that period, they are securely destroyed.

Does lbaje track my gaming activity?

Yes, lbaje retains gaming logs. This is necessary for bonus verification, dispute resolution, and ensuring responsible gaming. However, this data is kept strictly confidential and is never used for any commercial purpose.

Is my bKash number safe with lbaje?

Completely secure. Your bKash, Nagad, or Rocket number is stored with AES-256 encryption. Even lbaje staff cannot see your full payment number — only the last four digits are visible.

Will I be notified if my privacy is breached?

Yes. If a security incident affects your data, lbaje will notify you on your registered mobile within the timeframe required by law and advise you on the necessary steps to take.

Can I get a copy of the data stored about me?

Absolutely. You can request a data portability export via live chat or email. We will provide your data in JSON or CSV format within 7 business days.

lbaje | Privacy Policy and How We Protect Your Data

01. Introduction & Our Commitment

Lbaje is a trusted online gaming platform in Bangladesh. We believe protecting your personal data is not just a legal obligation — it is a core ethical commitment. This Privacy Policy ("Policy") clearly explains how your information is handled when you use the lbaje website and related services.

This Policy is an integral part of lbaje's Terms and Conditions. By using lbaje's services, you acknowledge that you have read and accepted this Privacy Policy. If you disagree with any part of it, please stop using our services and contact our support team.

            lbaje's Core Principles: We never sell your data. Your information is used solely to provide you with our services. Transparency, security, and respect are the three values at the heart of lbaje's Privacy Policy.
          

02. Information We Collect

Lbaje collects only the information needed to provide you with the best possible service. Collecting excessive or irrelevant data goes against our policy.

Information Collected Directly from You:

At registration: name, mobile number, date of birth, and password.
For identity verification: National ID number or birth registration certificate.
For payments: bKash/Nagad/Rocket number (stored in fully encrypted form).
During support interactions: your messages and details of the issue reported.

Automatically Collected Information:

Device Information: operating system, browser type and version.
Network Information: IP address and internet connection type.
Usage Data: page visits, gaming activity, and session duration.
Cookies and tracking tokens (see the Cookies section below for details).

Data Types	Reason for Collection	Mandatory?
Mobile Number	Account Verification & OTP Delivery	Yes
Date of Birth	Age Verification (18+)	Yes
NID / Birth Certificate	Identity Verification & KYC	For Withdrawals
Payment Number	Transaction Processing	Yes
IP Address	Security & Fraud Prevention	Automatic
Gaming History	Dispute Resolution & Bonus Verification	Automatic

03. Purpose of Data Use

Lbaje uses your data only for specific, defined purposes. We never use your information for anything beyond what it was originally collected for.

Account Management: For registration, login, password recovery, and profile updates.
Transaction Processing: To process deposits and withdrawals securely.
Security Verification: To detect fraud, multiple accounts, and unauthorized access.
Service Improvement: To personalize your gaming experience and improve new features.
Customer Support: To resolve your issues and answer your questions.
Legal Obligations: To meet regulatory compliance requirements.
Promotions: To inform you about relevant offers and bonuses, with your consent.

Marketing Communications: lbaje will not send you marketing messages without your consent. You can turn off marketing notifications at any time from your account settings.

04. Data Sharing Policy

Lbaje never sells your personal data or shares it with third parties for commercial purposes. However, limited disclosure may be necessary in the following circumstances:

Cases of Limited Data Sharing:

Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum data required to complete a transaction.
Legal Authorities: Data may be disclosed to government authorities under a lawful order in accordance with Bangladesh law.
Technology Partners: Server hosting and cybersecurity providers may access limited data under strict confidentiality agreements.
Fraud Prevention: To search industry-wide fraud databases.

            Our Commitment: Every third party we work with is contractually required to adhere to our privacy standards. We regularly verify their compliance.
          

05. Data Protection Measures

Lbaje protects your data using industry-leading security technology. Our security framework is multi-layered and continuously updated.

SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
Data Encryption: Payment information and sensitive data are stored with AES-256 encryption.
Two-Factor Authentication (2FA): OTP verification is mandatory for account access.
24/7 Monitoring: Our security team monitors for suspicious activity around the clock.
Regular Audits: Third-party security experts conduct regular audits of our systems.
Access Control: lbaje enforces strict role-based access controls for all staff.

Your Role: No matter how strong lbaje's security measures are, keeping your password strong and never sharing it with anyone is equally important. No lbaje staff member will ever ask for your password.

06. Cookies & Tracking Policy

Lbaje uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

Essential Cookies: For maintaining login sessions and storing security tokens. These cannot be disabled.
Functional Cookies: To remember your language preferences and game settings.
Analytics Cookies: To understand which sections of the site are used most (anonymized data).
Security Cookies: To detect fraud and bot activity.

You can disable non-essential cookies from your browser settings, though some features may be limited as a result.

07. Your Data Rights

Lbaje believes every user should have full control over their own data. We provide you with the following rights:

Right to Access Your Data

You may request access to all data stored in your account at any time. We will respond within 7 business days.

Right to Rectification

If any of your information is incorrect, you can request a correction through our support team.

Right to Erasure

After closing your account, you may request deletion of your data. However, some information may need to be retained for a specific period due to legal requirements.

Data Portability

You may request a download of your data in a structured format (JSON/CSV).

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

Marketing Opt-Out

You can opt out of marketing communications at any time.

08. Data Retention Period

Lbaje does not retain your data longer than necessary. How long we keep it depends on the type of information and the purpose for which it was collected.

Active Account Information: Retained for as long as your account remains active.
Transaction Records: 5 years from the date of the last transaction (legal requirement).
Gaming Log: 3 years from the date of the last gaming session.
Support Conversations: 2 years from the date of resolution.
KYC Documents: 5 years after account closure.
Marketing Data: Deleted immediately upon opt-out.

After the specified retention period, data is securely destroyed or anonymized.

09. Protection of Minors

Lbaje strictly does not provide services to anyone under 18. This is one of our core policies. We do not knowingly collect data from minors.

Date of birth verification is mandatory at the time of registration.
Proof of age documents may be requested in cases where age is in doubt.
If a user is confirmed to be under 18, their account will be immediately closed and their data deleted.

            For Parents: If you believe your child is using lbaje without permission, please contact our support team immediately.
          

10. Policy Changes & Updates

Lbaje may update this Privacy Policy from time to time to reflect changes in regulations, technology, or our services.

You will receive a notification on your registered mobile number whenever significant changes are made.
The date of the most recent update will always be displayed at the top of this page.
Continued use of lbaje after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page regularly to stay informed about our latest policy.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. lbaje's data protection team will treat your matter with the seriousness it deserves.

Live Chat Support

Get instant support via live chat, 24 hours a day, 7 days a week.

Email Support

[email protected] — We aim to respond within 24 hours.

Response Time

General requests within 24 hours; data requests within 7 business days.

Complaint Process: For any privacy-related concerns, please contact our support team first. If you are not satisfied with the resolution, you have the right to escalate the matter to the relevant regulatory authority.

Lbaje Privacy Policy

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